At pak5d, the privacy and security of your personal data is a responsibility we take seriously. This Privacy Policy explains what information we collect when you use the pak5d platform, why we collect it, how it is used and protected, and what rights you have over your own data. We encourage all players to read this document in full before registering an account.
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These cards summarise the key principles that guide how pak5d handles your personal data. They are a plain-language overview — the full binding policy is set out in the legal text further below.
pak5d does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data is used solely to operate and improve the pak5d platform.
All data transmitted between your device and pak5d servers is protected by TLS encryption. Sensitive fields such as payment details and identity documents are encrypted at rest using AES-256 standards.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. We will process all data requests in accordance with applicable law.
pak5d uses cookies and similar technologies only for essential functionality, security, session management, and platform analytics. We do not use cookies to build third-party advertising profiles.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for legal and regulatory compliance obligations. Inactive account data is reviewed periodically.
Promotional emails and SMS notifications from pak5d are entirely optional. You can unsubscribe from marketing communications at any time through your Account settings or by contacting our support team.
pak5d ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy ("Policy") describes in detail how pak5d collects, uses, stores, shares, and safeguards personal information relating to players, prospective players, and visitors to the pak5d platform ("you", "your").
This Policy applies to all personal data processed by pak5d in connection with the provision of its online casino, sports betting, live dealer games, payment services, customer support, and related digital services available at pak5d.bet and through any associated mobile applications.
This Policy should be read in conjunction with the pak5d Terms & Conditions, which govern your use of the platform and are incorporated herein by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
By registering an account, making a deposit, placing a wager, or otherwise using any part of the pak5d platform, you confirm that you have read, understood, and agreed to the practices described in this Policy. If you do not agree to this Policy, you should discontinue your use of the platform immediately and contact our support team to arrange account closure.
For the purposes of applicable data protection legislation, pak5d acts as the Data Controller in respect of personal data collected through the pak5d platform. As Data Controller, pak5d is responsible for determining the purposes for which, and the means by which, your personal data is processed.
Where pak5d engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure partners — those providers act as Data Processors and are contractually bound to process data only on pak5d's documented instructions and in accordance with applicable data protection obligations.
If you have any questions about this Policy, wish to exercise any of your data rights, or wish to raise a concern relating to the processing of your personal data, you may contact pak5d at: [email protected]
pak5d collects the following categories of personal data. Not all categories are collected from every user — the specific data collected depends on how you interact with our platform:
| CATEGORY | EXAMPLES | PURPOSE |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, photograph | Account registration, KYC/AML compliance, age verification |
| Contact Data | Email address, phone number, residential address | Account management, transaction confirmations, support |
| Financial Data | JazzCash / EasyPaisa account numbers, bank account details, transaction history | Payment processing, withdrawal verification, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bet history, session duration, deposit/withdrawal patterns | Responsible gaming monitoring, product improvement, personalisation |
| Communication Data | Live chat transcripts, email correspondence, support ticket history | Customer service, dispute resolution, quality assurance |
| Marketing Data | Promotional preferences, campaign interaction, email open and click data | Delivering relevant offers where you have consented to marketing |
pak5d does not intentionally collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) unless this is strictly necessary to comply with responsible gaming obligations — for example, where a player voluntarily discloses a gambling-related health concern to our support team in the context of a self-exclusion request.
pak5d collects personal data through the following means:
pak5d processes your personal data only where a valid legal basis exists to do so. The primary legal bases on which we rely are:
pak5d uses the personal data it collects for the following purposes:
pak5d does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
In all cases where data is shared with third-party processors, pak5d maintains contractual safeguards requiring those processors to protect your data to a standard consistent with this Policy and applicable data protection law.
pak5d operates as an internationally licensed platform. As a result, your personal data may be transferred to, stored in, and processed in countries outside Pakistan. These countries may not have data protection laws that are considered equivalent to those applicable in your home jurisdiction.
Where such international transfers occur, pak5d takes appropriate steps to ensure that your personal data continues to receive an adequate level of protection, including through the use of contractual data transfer mechanisms, standard contractual clauses, and data processing agreements with receiving entities that impose equivalent data protection obligations.
Specific international transfers commonly made by pak5d in the ordinary course of business include: transfers to cloud infrastructure providers operating data centres in Asia and Europe; transfers to payment processing partners operating in the Gulf region and South Asia; and transfers to game software providers operating in licensed gaming jurisdictions globally.
pak5d uses cookies and similar tracking technologies when you access the pak5d.bet website or mobile application. A cookie is a small text file placed on your device by a website to enable certain functionality, remember your preferences, and collect analytical data about how the platform is used.
The following categories of cookies are used by pak5d:
pak5d does not use advertising or third-party retargeting cookies. Your browsing behaviour on the pak5d platform is not shared with advertising networks for the purpose of serving you targeted advertisements on other websites.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the platform.
pak5d retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal, regulatory, and licensing retention requirements. The following general retention periods apply:
| DATA TYPE | RETENTION PERIOD | BASIS |
|---|---|---|
| Account & KYC records | 5 years post account closure | AML regulatory obligation |
| Transaction records | 5 years post transaction | AML / financial regulation |
| Support communications | 3 years post last interaction | Dispute resolution / legal claims |
| Marketing consent records | Duration of consent + 2 years | Consent audit trail |
| Technical / access logs | 12 months | Security / fraud detection |
| Self-exclusion records | Indefinite (minimum 6 years) | Responsible gaming obligation |
After the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual. Where anonymisation is used, the anonymised dataset may be retained for statistical and analytical purposes indefinitely.
The security measures in place at pak5d include, but are not limited to:
While pak5d implements robust security measures, you also have an important role in keeping your account secure. You must maintain the confidentiality of your login credentials, use a strong and unique password, and contact our support team immediately if you suspect any unauthorised access to your account.
Subject to applicable data protection law and certain conditions, you have the following rights in respect of your personal data held by pak5d:
To exercise any of these rights, please contact the pak5d support team via live chat or by email at [email protected]. We will acknowledge your request within 72 hours and aim to respond substantively within 30 calendar days. In complex cases or where a large volume of data is involved, this period may be extended by up to a further 60 days, with notice provided to you.
pak5d employs age verification procedures at registration and as part of the KYC process to confirm that all players meet the minimum age requirement of 21 years. Where pak5d discovers, or has reasonable grounds to believe, that an account has been registered by or is being used by a person under the age of 21, the account will be immediately suspended, any funds held will be handled in accordance with our minor gambling policy, and the matter will be referred to the appropriate regulatory authority if required by our licensing obligations.
Parents and guardians who believe that a minor in their household has registered an account with pak5d should contact our support team immediately via live chat or at [email protected]. We will investigate and take appropriate action as a priority matter.
We also recommend that parents and guardians use parental control software to restrict access to gambling websites on devices used by minors. A range of free parental control tools are available that can block access to online gambling platforms.
pak5d may send you promotional communications about bonuses, new games, cricket betting markets, PSL promotions, and other platform news — but only where you have provided your consent to receive such communications at the time of registration or subsequently through your Account settings.
Marketing communications from pak5d may be delivered via email and SMS. All marketing messages will clearly identify pak5d as the sender and will include an easy and immediate unsubscribe mechanism.
You can opt out of marketing communications at any time by:
Please note that opting out of marketing communications will not prevent pak5d from sending you transactional messages that are necessary for account management, security alerts, or legal compliance purposes. These non-marketing messages are essential to the provision of the service and cannot be opted out of while your account remains active.
The pak5d platform may contain references to third-party services such as payment gateways and game providers. Where you navigate away from the pak5d platform to interact directly with a third-party service, that service's own privacy policy governs the collection and use of your data. pak5d is not responsible for the privacy practices of third-party websites or services, and we encourage you to review the relevant privacy notice before providing personal data to any third party.
pak5d reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this document and, where practicable, provide notice through the platform interface or by email to the address associated with your account.
We encourage you to review this Policy periodically to stay informed about how pak5d is protecting your personal data. Your continued use of the pak5d platform following any updates to this Policy constitutes your acknowledgement of those changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which pak5d processes your personal data, please contact us through the following channels:
If you are not satisfied with how pak5d has handled your privacy concern, you have the right to escalate the matter to the relevant data protection or gaming regulatory authority under whose jurisdiction pak5d operates. Details of the applicable regulatory body are available from our support team upon request.
DOCUMENT_REF: PAK5D-PP-2026-v1.0 · EFFECTIVE: 01 JAN 2026 · CONTROLLER: PAK5D · LANGUAGE: ENGLISH (EN-PK) · REVIEW_CYCLE: ANNUAL
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Now that you know exactly how pak5d protects your personal data, you can enjoy Pakistan's premier online casino and cricket sportsbook with complete peace of mind. Your information is secure — all you need to focus on is the game.
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